Job Description

Description
As an Assistant General Manager , you will be responsible for helping the General Manager in managing the day-to-day operations of the hotel. You will be managing staff, overseeing guest services, ensuring the highest level of customer satisfaction, and ensuring the hotel meets all financial and operational goals. Your keen attention to detail and ability to multitask will be instrumental in creating a positive and efficient atmosphere for guests and staff alike. You will be the face of our hotel, so a strong customer service mindset and excellent communication skills will be key to success. If you are passionate about the hospitality industry and have the drive and enthusiasm to help our guests have a memorable stay, this is the job for you!
Job Responsibilities
Monitor and manage day-to-day operations of the hotel in order to ensure customer satisfaction and maximize profits
Oversee the recruitment of new staff and provide training and development to existing staff
Create and implement policies and procedures to ensure smooth operations
Develop and maintain good relationships with customers and suppliers
Monitor staff performance, offer motivation and handle performance reviews
Ensure compliance with all relevant health and safety regulations
Negotiate contracts with vendors
Track and analyze financial data
Develop and implement marketing and promotional strategies
Monitor industry trends and adjust operations accordingly
Create budgets and manage expenses
Prepare reports and presentations for management
Requirements
Bachelor’s degree in hospitality management or related field
5-7 years of management experience in a hotel or related field
Proven leadership skills and ability to motivate and lead a team
Excellent communication and interpersonal skills
Ability to effectively manage multiple tasks
Proficiency in using hotel management software
Knowledge of local laws and regulations related to hotel operations
Ability to work flexible hours, including nights, weekends and holidays
Ability to remain calm in stressful situations
Proven ability to effectively resolve customer complaints
Knowledge of budgeting and forecasting techniques

Job Tags

Holiday work, Local area, Flexible hours, Night shift,

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