Job Description

Summary

Responsibilities:

A shuttle driver safely and efficiently transports guests to the Sacramento International Airport by operating a hotel car, van, or shuttle.  This role requires precise communication and coordination with the hotel's communication base and compliance with local driving regulations.  Drivers are frequently asked for general information about the hotel, give recommendations on the surrounding area, and are required to assist the passengers during the loading and unloading process.  Ensuring that the vehicle is clean, and fueled and that any necessary service is communicated to the appropriate person is required. The job requires sitting for extended periods, driving using hands and feet, pushing, lifting up to 50 pounds, bending, and reaching.

• Greet guests in a warm and friendly manner immediately upon interaction.

• Transport guests safely to and from the airport; or other locations by driving a shuttle van or other vehicles.

• Provide information regarding the local community upon request. 

• Load and unload guest luggage and other materials.

• Complete required transportation logs.

• Report vehicle mechanical problems immediately.

• Obey traffic laws and follow established traffic and transportation procedures.

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 

• Work as a Bell Attendant during staffing shortages or peak check/in-out periods.

• Follow sustainability guidelines and practices related to Hyatt.

• Practice safe work habits and wear protective safety equipment.

• Ensure overall guest satisfaction.

• Perform other duties as requested by management.

Qualifications:

• Valid driver’s license and a clean driving record.

• Must be willing to act as a point of reference for the guests and offer information about the hotel and surrounding area.

• Assist the guests with their luggage or belongings (able to lift significant weight).

• Maintaining a clean work environment that is neat and welcoming.

• Willingness to assist the team as needed to ensure the success of the guest services function.

• A true desire to satisfy the needs of others in a fast-paced environment.

• Excellent communication skills.

• Ability to work AM and PM shifts including weekends.

• Must have the physical stamina to lift moderate amounts of weight.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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