Job Description

Location : Orlando, Hybrid, weekly office meetings, periodic tradeshows and industry events, weekly on-site client visits as required

Department : MSP Sales

Reports to : VP of Growth

Employment Type : Full-Time

Compensation : Competitive Base + Benefits with Uncapped Variable Compensation $150K OTE

Position Summary

We are seeking an experienced outside sales representative to drive the growth of our Managed IT Services (MSP) and Managed Security Services (MSSP) offerings in the SMB market. This is a quota-carrying hunter-farmer role for someone who can both develop new relationships and deepen existing ones. You will be the face of the company meeting clients at their locations, attending trade shows, and engaging with industry associations. You are the bridge between technology and client success.

The ideal candidate has a solid understanding of IT fundamentals and excels at aligning technology solutions with real business outcomes. Equally important, you will work cross-functionally with operations, service delivery, and technical teams to ensure successful onboarding, ongoing satisfaction, and contract expansion.

Key Responsibilities

New Business Development

• Proactively prospect and engage SMBs through cold outreach, networking, and referrals.
• Lead discovery sessions to uncover business drivers, IT challenges, and risk areas.
• Develop proposals and close multi-year recurring services agreements (MSAs, SLAs).
• Educate prospects on the value of proactive IT and cybersecurity services over reactive support.
• Identify opportunities to cross-sell ERP or other services

Industry Verticalization and Expertise

• Ability to quickly develop subject matter familiarity across SMB segments such as:
• Healthcare (HIPAA-driven IT and cybersecurity requirements)
• Financial Services (compliance-focused solutions and layered security)
• Manufacturing/Distribution (operational continuity and infrastructure scalability)
• Education and Non-Profit (grant-funded technology, compliance support)
• Understand the unique operational challenges within each vertical and tailored consultative selling approaches accordingly
• Stay current with industry trends, regulatory changes, and risk profiles impacting SMBs in each target segment
• Position i-Tech's managed and security services as tailored, scalable solutions to meet vertical-specific needs

Sales Process & Operations

• Maintain and track pipeline and activity in CRM (e.g., HubSpot, Salesforce).
• Provide sales forecasts, activity reports, and competitive intelligence to leadership.
• Follow all internal processes for quoting, contract execution, and onboarding handoffs.
• Coordinate closely with internal technical and operations teams during presales and transition phase

Required Competencies

IT Technical Acumen

• Familiarity with core MSP service areas:
• Remote Monitoring & Management (RMM)
• Help Desk & End-User Support
• Backup & Disaster Recovery (BDR)
• Endpoint & Network Security
• Microsoft 365, Azure, and cloud-based infrastructure
• Understanding of cybersecurity service models:
• Security Information & Event Management (SIEM)
• Vulnerability Management
• Compliance support (HIPAA, CMMC, etc.)
• SOC/SOCaaS offerings
• Able to effectively translate technical concepts into business value.
• Strong adherence to CRM discipline, with working knowledge of HubSpot for pipeline management, deal tracking, and activity logging

Business and Financial Understanding

• Strong grasp of SMB business models and budgeting dynamics.
• Able to frame IT services as risk mitigation, operational efficiency, and ROI.
• Skilled at identifying business risk, compliance exposure, and growth barriers.
• Familiar with how to navigate multi-stakeholder buying processes.

Compensation Structure

This role includes a performance-based commission structure tied to new business development:

• Commission on Billed Non-Recurring Revenue (NRR) Gross Profit
  • 10%of Gross Profit
• Commission on New Managed Recurring Revenue (MRR)
  • 100%of MRR (first month's value)
• Commission on Renewal MRR
  • 0%if renewal is <90%of prior year
  • 10%of MRR if renewal is 90%–105%of prior year
  • 75%of  incremental MRR if renewal is >105%of prior year

Experience and Qualifications

• 3+ years of outside B2B sales experience, ideally in MSP/MSSP or IT services.
• Proven record of meeting or exceeding quota in a recurring revenue model.
• Strong mix of new business development and account management.
• Experience selling to business owners, CFOs, and non-technical decision-makers.
• Excellent verbal and written communication skills.
• Experience with Hubspot Sales or Similar CRM, Zoominfo, Cold Calling and Business Development

Compensation and Benefits

• Competitive base salary with uncapped commission plan
• Performance-based incentives and bonuses
• We offer comprehensive medical, dental, and vision insurance with competitive plan options (including Orthodontics)
• 22 paid days off: 15 PTO + 7 National Holidays
• We provide basic life insurance and long-term disability for all of our employees
• 401k program with employer match to help you invest in your future
• Paid parental leave to support you and your family
• Company-issued laptop
• Ongoing technical sales training and certifications

About Us

i-Tech Support Services Inc. is a strategic technology partner helping SMBs grow and protect their businesses through Managed IT Services, Cybersecurity, and Cloud ERP (Acumatica) solutions. Our approach is rooted in reliability, security, and long-term client partnerships.

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